Terms of Service
Terms of Service | Effective as of January 22, 2026
1. Shipping & Delivery
Shipping services are provided by FedEx. Orders placed before 1:00 PM Pacific Time are usually processed and shipped out same day. Orders received after 1:00 PM Pacific Time are usually shipped next-day. $10 flat rate shipping only applies exclusively to same or next day delivery to local San Diego residents, for select products that are explicitly marked as eligible for this special shipping promotion. If you are unsure, call 858-869-9336 for verification.
2. Privacy & Security Summary
Complete privacy policy is located here: privacy-policy.html
Innovation CCTV is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. By using the Innovation CCTV website, you consent to the data practices described in this statement.
Innovation CCTV collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Innovation CCTV also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
Innovation CCTV collects and uses your personal information to operate the Innovation CCTV Website and deliver the services you have requested. Innovation CCTV also uses your personally identifiable information to inform you of other products or services available from Innovation CCTV and its affiliates.
3. Returns & Replacements
If, for whatever reason, you are dissatisfied with your online purchase, you can return it to Innovation CCTV within 15 days of receipt of item(s). Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. If conditions are not met, Innovation CCTV reserves the right to refuse the return or charge a restocking fee of 15%.
How to Return or Exchange an Item:
- 1 In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number, call Customer Service at 858-869-9336.
- 2 Place the original package into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s package.
- 3 The RMA number must be clearly written on the outer box. Ship via insured ground service with tracking.
402 West Broadway, Suite #400
San Diego, CA 92101
All products and equipment provided during installations are final sales with no returns or exchanges, with the exception of those covered under warranty against factory defects. Once structural locations are confirmed and equipment is mounted, installations are considered final.
Removing and re-installing TV’s or mounted CCTV security cameras requires a minimum $79/hr service charge (billed by whole hours, not prorated). Most adjustments or re-installations are free if placed in a location other than requested.
4. Ordering
Ordering a service call or installation can only be done by phone or emailing us through the “contact us” links. Ordering merchandise online is done by adding products to your shopping cart, using the checkout link, entering your billing information and submitting your order. We reserve the right to refuse to provide any product or service to any person for any reason, especially if fraud is suspected.
5. Payment, Pricing & Promotions
Online payments are processed securely using reputable online transaction providers. All pricing is subject to change without notice, and some items may be out of stock at time of purchase.
Payment methods accepted for installations include cash, wire transfer, check, ACH, credit card and debit card. Credit card transactions incur a small transaction fee reflected on physical invoices (does not apply to online store checkout).
- Checks require 3 business days to clear.
- Wire transfers require 2 business days to confirm.
- Invoices over $1,000 require 50% mobilization upfront, 50% immediately upon operational completion.
- Projects over $30,000 follow a progress milestone schedule.
On-site diagnostics and repair service calls are billed at $236 for the initial hour of service (which includes dispatch/travel), and $161/hour for subsequent time on site. Existing customers may be eligible for promo rates. Rate does not include parts.
Checks are to be made out to Innovation CCTV. A $69 assessment and handling fee applies to any returned, NSF, or "non-payable" physical checks.
6. Viewing Orders
Orders may be viewed at anytime by signing into your account via the “your account” tab. You may check the status of your order there.
7. Updating Account Information
Account information may be edited by logging into your account using the “your account” tab. Changes to personal information may not affect existing transactions or orders that have already been shipped.
8. SMS Messaging Terms & Compliance
Sends appointment reminders and notifications to customers who book appointments on our website and explicitly opt in.
Text “STOP” to the sending number to immediately unsubscribe. We will confirm your request via SMS and discontinue sending messages.
Reply “HELP” for messaging help, or contact us at sales@innovationcctv.com or call 858-869-9336.
Message and data rates may apply. Messaging frequency varies. Carriers are not liable for delayed or undelivered messages.