Privacy Policy

Who We Are

Innovation CCTV is a subsidiary of Innovation Lights and Sound LLC. Founded in 2007, Innovation CCTV provides professional design, engineering, and installation of high-performance technology and security environments for residential and commercial clients. Our specialized technicians and engineers deliver custom technology and CCTV solutions where expert engineering meets aesthetic refinement.

This Privacy Policy (“Policy”) applies to innovationcctv.com and Innovation CCTV (“Company”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include Innovation CCTV and innovationcctv.com. The Company’s website is primarily for customer education and interaction and occasionally an e-commerce site during specific promotions. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

Identifiers Name, mailing address, email address, phone number.

Network Activity Website interactions, cookies, browsing activity.

Device Parameters IP address, browser type, device characteristics.

Commercial Info Purchase histories or specific diagnostic services requested.

If you purchase the Company’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Company’s public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services.

Use of your Personal Information

The Company collects and uses your personal information in the following ways:

To operate and deliver the services you have requested.
To provide you with notices about your account, diagnostics, or billing.
To notify you about changes to our website, products, or service provisions.
To generate technical configuration details required for on-site diagnostic maintenance.

During the course of providing services, the Company may generate or retain technical configuration data related to installed systems for the purpose of diagnostics, maintenance, and ongoing support.

Surveillance Recordings Privacy:

The Company does not routinely monitor or access surveillance recordings installed for customers. Access to system recordings may occur only when specifically requested by the customer for technical support or troubleshooting purposes.

Visitor comments may be checked through an automated spam detection service.

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

SMS/MMS Messaging

By opting into SMS from a web form or other medium, or by texting Innovation CCTV, you are agreeing to receive SMS messages from Innovation CCTV. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, progress notifications, and billing notifications. Sending a text message directly to an agent or employee of Innovation CCTV and requesting information directly by using SMS may result in a conversation as the agent provides assistance for your request. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

Originator Privacy Guarantee:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Carriers are not liable for delayed or undelivered messages.

Cookies & Use of Cookies

The Company’s website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company’s pages, or register with Company’s site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

Security of your Personal Information

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

SSL Protocol Secured (Secure Sockets Layer)

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.

In the event of a data breach involving personal information, the Company will provide notification in accordance with applicable laws and regulatory requirements.

Data Retention & Disclosures

The Company does not sell, rent, or lease its customer lists to third parties. Exclude SMS consent, the Company may share data with trusted partners to help perform statistical analysis, send you email, or arrange for deliveries.

Important System Security Notice: The Company does not routinely maintain login credentials or passwords for any customer systems. Any sensitive information you may provide is subject to random and permanent deletion from our systems at any time to preserve security.

Personal information will be retained only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to complete transactions, detect security incidents, debug core errors, comply with electronic communications laws, or comply with general legal obligations.

California Privacy Rights (CCPA / CPRA)

California Consumer Privacy Act & California Privacy Rights Act

California residents have the right to request access to personal information collected, deletion of personal information, correction of inaccurate personal information, and disclosures of specific categories collected. The Company does not sell personal information as defined under California privacy law.